FREQUENTLY ASKED QUESTIONS
Find answers to everything below. Click a question to find the answer or search by clicking the magnifying glass.
Why should I buy pre-sale tickets?
Purchasing pre-sale tickets allows you and your family to ensure you get your preferred date as well as possibly taking advantage of any promotions that may be offered at that time. We anticipate AMAZE to sell out each night.
What are the hours AMAZE is open?
AMAZE will be open Thursdays through Sundays 5:00pm-10:00pm starting November 22nd. Check out the calendar on the Buy Tickets page for up to date days and times that AMAZE will be open.
What if I buy my tickets but need to change my date?
We allow changing your date up to 7 days prior to your ticketed date. Alternate dates are based upon availability. Please send a message to Info@amazelightfestival.com to submit a request for a date change.
Will Santa be there?
Yes Santa will be at the event and he is so excited to meet you all!
Do I have to pay for parking?
Yes once you enter the property you will need to pay separately for parking.
Is smoking allowed at AMAZE?
AMAZE is a non-smoking event.
Is Amazing stroller and wheelchair friendly?
Yes!
Is there food at Amaze?
Yes there will be a variety of yummy food options available for purchase at the event.
Will there be alcohol at AMAZE?
Yes there will be alcohol available for purchase at the event.
What is the best day to attend AMAZE?
Any day you decide to go to the event will be AMAZE-ing!! Weekends are most popular and book up fast so make sure to purchase your tickets early!
Is there an age limit for AMAZE?
All ages are welcome! Children 16 and younger must be accompanied by an adult.
What items are prohibited to bring into the event?
Guns, knives, lawn chairs, ice chests, outside food and beverages, drones, skate boards, bikes, fireworks, drugs, alcohol. All items subject to security approval.
Are pets allowed in the event?
As much as we love all pets and want them to experience the magic of the season, no pets of any kind will be allowed to attend AMAZE. Service animals will be allowed within the venue.
Are bags allowed within the event?
Bags up to 16”x16” are allowed within the venue but will be subject to a bag check prior to entry.
What happens if it rains?
We are hoping to have beautiful clear skies for the duration of the event. We will operate through light rain. If we must close for inclement weather, we will offer an alternate date for attendance. For any further questions contact us at info@amazelightfestival.com.
Do I only have two hours to stay when choosing a ticket timeslot?
Are refunds available?
Sorry but all sales are final and we do not allow refunds.